Due to the nature of our business which operates on an appointment structure, we have to be quite strict regarding our cancellation policy.

Should you make an appointment, either using our online booking system, WhatsApp, or over the phone you have up to 24 hours before your appointment to cancel without incurring any penalties.

Should you not cancel at least 24 hours before your appointment, you will be liable for the FULL consultation fee of R585.

We do not allow any refunds or cancellations on prescription spectacles.

If requesting a prescription to make up spectacles elsewhere, a full consultation fee applies.